Customer Relations Policy

We, as CreditwestInsurance family and with the supremacy of being a part ofAltınbaş Holding, continue to provide quality services and in line with our customer satisfaction oriented vision and mission. we have developed our ‘Customer Relations Policy’ with this principle and in a way to resolve your complaints and meet your demands, to increase our quality standards, to provide better services and make a difference in the sector.

We always think that you, as a member of Creditwest Insurance, deserve the best services and we are proud to share our ‘Customer Relations Policy’ with you.


Members of Creditwest Insurance family can submit their complaints, requests and questions whenever they want and are provided with accurate, complete, sensibleanswers in the shortest time. All our communication channels are open to your access.


Members of Creditwest Insurance family can reach us 7/24 to file their complaints, to share their requests and questions. Our phone number is+90 392 678 00 00


Members of Creditwest Insurance family receive responses and answers to their requests and questions as quickest possible.


Any complaint, demand and question of the members of Creditwest Insurance family are considered in an unprejudiced and fair manner.


Since the establishment of Creditwest Insurance, the protection of personal data is considered as extremely important. Therefore, your personal data is always kept confidential.

Customer Orientation:

The members of Creditwest Insurance family always deserve the best services, they are provided with effective, realistic and feasible solutions and their needs are met and rights are protected.

Continuous Improvement:

Creditwest Insurance, as one of the most powerful insurance companies of the sector, continue its investments through its continuous improvements in the provided insurance services in order to offerbetter services to its family members.

Fast and Efficient Solutions:

Creditwest Insurance; brings innovations to the sector in order to produce fast and effective solutions regarding the needs of the family members


CreditwestInsurance, provides its family members the best service with the conflict resolution experts.